Travel insurance

A lot can happen between the booking date and your scheduled arrival at your holiday. To ensure optimum precautions, we recommend to subscribe to an insurance policy, either the Hotelstorno Plus or the Hotelstorno Premium.

… due to the following reasons:

• suddenly occuring serious illness such as COVID-19
• serious physical injury caused by an accident
• death of the insured person or a family member
• pregnancy or complications during pregnancy
• serious damage to your property at your place of residence as a result of acts of God (fire, etc.) or the
• criminal act of a third party

The products Hotelstorno Plus and premium cover following reasons for cancellation or travel interruption in case of COVID 19:

• increased temperature of the guest at check-in, even if a later test is negative
  a positive COVID-19 test with no symptomsŽ
• a COVID-19 illness
• illness of close relative or a person living in the same house with urgent compulsory attendance
• quarantine due to the illness of a close relative in the same house
• quarantine as a K1 contact by official separation notice
• termination of the trip due to a positive testing and quarantine at home
• coverage of the costs of an involuntary extension of the vacation due to illness during the vacation.

There is no insurance cover for COVID 19 in case of:

• cancellation of the trip due to concerns about infection due to the increasing number of cases
• no trip in case of a high-risk patient classification
• official closure of the hotel
• travel warning for the area in which the hotel is located
• quarantine for the whole hotel

Depending on the insured journey costs, the cancellation costs if a trip has not been commenced and the unused travel services if a trip has been cancelled, will be paid.

In the event of an accident, distress at sea or in mountains, the search and rescue costs up to EUR 7.500,- will be refunded.

If you book online on our website arenafranzferdinand.com, you will find a link to take out the EUROPÄISCHE travel insurance in your confirmation of reservation or you can take out the insurance directly through this link.
Attention! In case of making the insurance not on the same day of booking, a 10-day waiting period will apply.

All information on Hotelstorno Plus Insurance (information flyer on the insurance product, service description incl. conditions, what to do in the event of a claim), on the right to withdrawal, on the complaint options and on the data processing by Europäische Reiseversicherung AG can be found HERE.
By paying the premium you confirm that you have read and agreed to this information.

Fill out the following document, sign it and send it to us via e-mail to reservations@franz-ferdinand.at. We will manage the rest.

CLAIM FORM